Returns & Exchanges

Return and Refund Policy

We want you to feel confident with your purchase from LunNoire.

You have the right to cancel or return your purchase within 30 days from the day you, or someone you have designated, received the last item in your order. You do not need to provide any reason to exercise your right of withdrawal.

Conditions for Return

For a return to be approved, the product must:

Be unused.

Be in its original condition.

Be returned in its original packaging.

Include any certificates, labels and accessories.

Exceptions to the Right of Withdrawal

According to applicable consumer protection legislation, the right of withdrawal does not apply to products that have been made according to the customer’s specifications or that have been given a clearly personal character.

The following products therefore cannot be returned or refunded:

Custom-ordered jewelry.

Personalized products.

Jewelry made in a specific size or design at the customer’s request.

If you are unsure whether your product is covered by the right of withdrawal, you are welcome to contact us at hello@lunnoire.com before completing your purchase.

How to Make a Return

To start a return, contact us at hello@lunnoire.com.

Please provide the following information:

Your order number.

The product or products you wish to return.

You will then receive instructions on how to send the return back.

Return Shipping

The customer is responsible for the cost of return shipping unless otherwise stated or if the product is faulty or damaged upon delivery.

We recommend sending the return with tracked shipping, as the customer is responsible for the product until it has been received by LunNoire.

Refunds

Once the return has been received and approved, the amount will be refunded to the same payment method used for the purchase.

The refund will be processed no later than 14 days after we have received and approved the return. We reserve the right to wait until the returned item has been received before issuing the refund.

Exchanges

If you would like to exchange your item for another product or size, contact us at hello@lunnoire.com and we will help you further.

Damaged or Faulty Products

If you have received a damaged or faulty product, please contact us as soon as possible at hello@lunnoire.com and attach photos of the product. We will help you find a suitable solution.

Questions?

If you have questions about returns or refunds, you are always welcome to contact us at:

Email: hello@lunnoire.com

We usually reply within 24 hours on weekdays.