Frequently Asked Questions About LunNoire

Do you have questions about moissanite, delivery or our jewelry? Here you will find answers to the most common questions. If you cannot find the answer you are looking for, you are always welcome to contact us at hello@lunNoire.com.

About moissanite

What is moissanite?

Moissanite is a gemstone with exceptional brilliance and durability. It was first discovered in a meteorite impact and is today created in laboratories to achieve the highest quality and ethical standards.

Is moissanite a diamond?

No. Moissanite is a gemstone in its own right with different optical properties from diamond. Many people appreciate moissanite for its intense brilliance, durability and modern origin.

Is moissanite real jewelry?

Yes. Moissanite is a real gemstone with unique properties and is used in fine jewelry around the world.

Does moissanite become cloudy over time?

No. Moissanite does not become cloudy or lose its brilliance over time. With regular cleaning, the stone retains its brilliance for many years.

Can I wear my moissanite jewelry every day?

Yes. Moissanite has a hardness of 9.25 on the Mohs scale, which makes the stone highly resistant to scratches and suitable for daily wear.

Orders and delivery

How long is the delivery time?

Normal delivery time is usually between 7 and 15 business days depending on the product and destination.

Do you offer free shipping?

Yes. We offer free shipping within Sweden.

How can I track my order?

When your order has been shipped, you will receive an email with tracking information so you can follow your package all the way home.

Do you ship to other countries?

Yes. LunNoire offers delivery to several European countries. Shipping options are shown at checkout.

Returns and exchanges

Can I return my order?

Yes. You have a 30-day right of return from the date you receive your order.

What conditions apply to returns?

The product must be unused, in its original condition and returned in its original packaging.

Can I exchange the size of my ring?

Contact us as soon as possible at hello@lunNoire.com and we will help you find the best solution.

Materials and quality

What materials do you use?

Our jewelry is made in 925 sterling silver with high-quality plating in white gold, yellow gold or rose gold depending on the design.

Is the jewelry certified?

Yes. Our larger stones are delivered with GRA certificates that verify the stone’s quality and authenticity.

Will the jewelry discolor?

With proper care, the jewelry retains its beauty for a long time. We recommend avoiding contact with perfume, chemicals and water to extend its lifespan.

Care

How do I clean my jewelry?

Clean your jewelry regularly with lukewarm water, mild soap and a soft brush. Dry gently with a soft cloth to restore the stone’s brilliance.

How should I store my jewelry?

Store your jewelry separately in a jewelry box or soft pouch to avoid scratches.

Contact

How do I contact LunNoire?

You can reach us at:

Email: hello@lunNoire.com

We usually reply within 24 hours on weekdays.